Support
Answers to the most common questions are below. If something is still unclear, or you want to report a defect, send a message and you will get a reply within two business days.
Which devices does Luma support?
Luma runs on Apple TV HD and Apple TV 4K with a current version of tvOS. It is not available for iPhone, iPad or Mac.
Do I need an account or internet connection?
No account is required. Luma runs locally on your Apple TV; an internet connection is only needed for the initial download and for updates.
Is my data collected?
No. Luma collects no personal data and includes no analytics or advertising software. See the Privacy Policy for details.
Can Luma stay on all day?
Luma uses low-motion, slowly changing scenes intended for long viewing. As with any static content, it is still sensible to follow your television manufacturer's guidance on prolonged display.
How do I request a refund?
Purchases and refunds are handled by Apple. Refund requests can be submitted through reportaproblem.apple.com.
How do I report a bug or request a feature?
Send a message using the form on this page and describe your device model, tvOS version and what you were doing when the issue occurred.